Responsible for acting as a liaison between the customer and the service technicians after establishing the issues with each vehicle by performing the following duties.
Duties and Responsibilities include the following. Other duties may be assigned.
Directly supervises employees in the Service Department. Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include training employees; assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
To perform this job successfully, an individual should have knowledge of word processing software, accounting software, internet software, order processing systems, data base software, and contact management systems.
High school diploma or general education degree (GED); and one to two years related experience and/or training; or equivalent combination of education and experience.
Certificates and Licenses:
Valid CA driver's license
Knowledge, Skills, and Other Abilities:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands, reach with hands and arms, stoop, kneel, crouch or crawl, and talk to hear. The employee must occasionally life and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, ability to adjust focus, and ability to see color.
The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to wet or humid conditions (non-weather), work near moving mechanics parts, fumes or airborne particles, toxic or caustic chemicals, outdoor weather conditions, extreme cold (non-weather), and extreme heat (non-weather).
The noise level in the work environment is usually loud.